Privacy Policy

Ananta by Tattvam Retreat ("Ananta", "we", "us", "our") respects your privacy. This policy explains what personal information we collect when you use this website or make a booking or enquiry with us, how we use it, how we protect it, and the choices and rights you have over it. By using this website or sharing your information with us, you agree to the practices described here.

Information We Collect

We collect information you give us directly, and a small amount of information collected automatically as you browse.

• Booking and enquiry details — your name, phone number, email address, preferred stay or visit dates, and any message or special request you share through our booking form, enquiry form, phone call, or WhatsApp.
• Newsletter sign-up — your email address, if you choose to subscribe for offers and updates.
• Basic analytics and cookies — general information about how visitors use our website, such as pages viewed and device type, collected through cookies and similar tools.

We do not ask for or store sensitive information such as payment card details on this website; any payment is handled securely by our booking or payment partners at the time of confirmation.

How We Use Your Information

• To process and confirm your stay booking, day outing, corporate offsite, event, or general enquiry.
• To contact you about your booking — confirmations, reminders, or changes to your plans.
• To send offers, seasonal packages, and updates by email, but only if you have subscribed to our newsletter.
• To understand how our website is used, so we can improve content, navigation, and load times.
• To respond to questions or requests you send us through the contact or enquiry forms, phone, or WhatsApp.

How We Store and Protect Your Information

We take reasonable technical and organisational measures to keep your personal information secure and to protect it from unauthorised access, loss, or misuse. Access to guest and enquiry information is limited to team members who need it to do their jobs — primarily reservations and guest relations staff.

We do not sell or rent your personal information to third parties. We share it only where necessary to fulfil your booking or request, for example with payment processing partners to complete a transaction, or with service providers who help us operate the website and communicate with guests. These partners are only given the information they need and are expected to handle it responsibly.

Cookies

Like most websites, we use a small number of cookies to make the site work properly and to understand how it's used.

• Session cookies — help the website function correctly as you browse, for example remembering form entries within a single visit.
• Analytics cookies — help us see, in aggregate, which pages are popular and how visitors move through the site, so we can improve it.

You can control or disable cookies at any time through your browser settings. Disabling cookies may affect how some parts of the website function, but you will still be able to browse and contact us.

Third-Party Links and Services

Our website includes a few third-party services for your convenience, such as an embedded Google Maps view of our location and a WhatsApp chat link. These services are operated independently by Google and WhatsApp/Meta, and any information you share through them is subject to their own privacy policies, not this one. We encourage you to review those policies if you have concerns.

Children's Privacy

This website is not directed at children, and we do not knowingly collect personal information from children through the website. Booking and enquiry forms are intended to be completed by an adult guest or their guardian on behalf of the family or group.

Your Rights

You can ask us at any time to:

• Tell you what personal information we hold about you.
• Correct any information that is inaccurate or out of date.
• Delete your information from our records, where we are not required to keep it for legal or accounting reasons.
• Unsubscribe from our newsletter — every offer email includes an easy way to opt out, or you can simply write to us.

To exercise any of these rights, email us at hello@anantabytattvam.com and we will respond within a reasonable time.

Changes to This Policy

We may update this privacy policy from time to time, for example to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page will always show when it was last revised.

Contact Us

If you have any questions about this privacy policy or how your information is handled, please reach out to us at hello@anantabytattvam.com or visit our Contact page for phone and WhatsApp details.